Shipping Policy

PLEASE NOTE ALL PROCESSING & SHIPPING TIMEFRAMES ARE ESTIMATES.

FREE SHIPPING ON ORDERS $100 OR MORE (BEFORE TAX)

We ship from Southport, North Carolina, using trusted carriers such as USPS or UPS. All shipping options and costs are provided at checkout. Please provide an accurate street address, including zip code, for delivery.

All in stock products will be processed and shipped within approximately 1-3 business days (does not include weekends and holidays) to the Continental United States only.

All 3D printing is performed in-house by us. Most 3D prints ship within 3 business days as they are print-to-order exclusively for you. However, the time until ship time may go beyond 3 business days depending on the quantity and/or complexity of 3D print(s) ordered. Simply contact us if you have any questions.

We cannot ship to P.O. Box addresses. Your order will be cancelled and refunded if you enter a P.O. Box address for shipping. We are not responsible for items not being delivered or returned to sender due to the customer providing an incorrect address. 

All of our processing and shipping/delivery timeframes are strictly guidelines. Shipping fees will not be refunded for an order not arriving by a certain date for any reason. Delays with manufacturers, shipping providers and imports are out of our hands.  We will do our best to keep you informed and up to date on the arrival of your order should there be any sort of delay. 

Most shipped items do not require a signature at delivery and will be left on a doorstep or porch. Sometimes a delivery provider will decide not to deliver a package if no one is home and they deem the area unsafe to leave it unattended. In this case, your package will be delivered to a secure access point for you to pickup at your convenience. Once an item ships, it is in the hands of the delivery carrier and any decisions regarding your package's delivery are made by them. Please keep an eye on your order's tracking for updates/changes with delivery. We will NOT be responsible for missing packages that were marked as delivered by the carrier.

We ask that you review all our policies for shipping, refunds / returns and terms of service before finalizing your order.

RETURN SHIPPING: If an item is eligible for return or exchange, original shipping costs are NOT refundable and return shipping costs will be the responsibility of the customer. If you would like to return an item that was shipped free, then the refund will be processed for the amount of the item(s) minus standard shipping prices to cover our shipping costs.

ORDERS RETURNED TO SENDER: If an order is deemed non-deliverable by the delivery provider and/or is sent back to us for ANY reason (incorrect or incomplete address, unable to forward, addressee not at address, etc.) the shipping costs to re-send the package will be the responsibility of the customer and original shipping costs cannot be refunded. If the customer would prefer to not have the package re-sent, the refund will be processed for the amount of the item(s) minus shipping to cover the original shipping costs. Shipping labels cannot be voided/refunded for any reason once they have begun being tracked by the delivery provider. If we do not hear from the customer within 7 days of receiving a returned package, the refund will be processed for the amount of the item(s) minus the shipping costs. Please double check all names and addresses before placing your order. We are not responsible for any non-deliverable packages due to customer error.